White Tea

Return and Refund Policy

At Pink Leaf, your satisfaction is our top priority. Due to the nature of our products, which include soaps and cosmetics, we cannot accept returns or offer refunds for any opened or used items. This policy is in place to ensure the health and safety of all our customers.

No Returns or Exchanges:

• All sales are final. We do not accept returns or exchanges on any of our products. This policy helps us maintain the highest standards of hygiene and product quality.

Refund Requests:

• If you believe there is an issue with your order, or if you are unsatisfied for any reason, please reach out to us within 7 days of receiving your order. You can email us at katherine749@gmail.com with your order number and a description of the issue.
• We will review each request on a case-by-case basis and determine if a refund is appropriate. Please note that the decision to issue a refund is at our sole discretion.

Damaged or Incorrect Items:

• If your order arrives damaged or you receive the wrong item, please contact us immediately at katherine749@gmail.com with photos of the damage or incorrect product, along with your order number. We will work with you to resolve the issue promptly.

Shipping PolicyProcessing Time:

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates:

We offer standard and expedited shipping options at checkout. Standard shipping typically takes 3-7 business days. Expedited options are available for faster delivery.

Shipping Locations:

We currently ship within the United States and internationally to select countries. Please note, we do not ship to P.O. Boxes.Order

Tracking:

Once your order is shipped, you will receive an email with your tracking information. You can track your order through the link provided.

Shipping Delays:

While we strive to deliver your order on time, please note that delivery times may be affected by factors beyond our control, such as carrier delays or weather conditions.

Customs, Duties, and Taxes:

For international orders, customers are responsible for any customs and import duties that may apply. These fees are not included in our shipping charges.

Lost or Damaged Packages:

If your package is lost or damaged in transit, please contact us at [Katherine749@gmail.com] with your order number. We will work with the shipping carrier to resolve the issue.

Incorrect Shipping Information:

Please ensure your shipping address is correct. We are not responsible for orders shipped to an incorrect address provided by the customer. If your package is returned due to incorrect shipping information, additional shipping fees may apply.

Policy Updates:

Our shipping policy may be updated from time to time. Please review this page periodically for any changes.